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MemberBuilder drives engaged member communities to work with a proven system of offline services that save you the cost of management, staffing, and equipment overhead—while increasing non-dues revenue. MemberBuilder's behind-the-scenes expertise makes a seamless, proactive and vital online experience a reality for your association members and your association. MemberBuilder's offline services include:
Account Management Services include administering identification codes and passwords, keeping customer data up-to-date, recording all customer communications and transactions, invoicing, collections, usage statistics, etc. Technology Management Services include investment in hardware, software and information management systems to keep the service running reliably and in compliance with industry standards. Also included are disaster recovery plans, rigorous backup procedures, virus and hacker protection, redundant internet connections, backup power supplies, dry fire protection and research and development. Customer Service and Support Services include proactively training and contacting customers to ensure online resources and member benefits are being used. Also included is free, unlimited access to live customer service representatives via toll-free numbers and electronic mail during regular business hours. Marketing and Sales Services include initiating client contacts, direct mail advertising, publication and Internet advertising, personalized product demonstrations, conference and trade show marketing, and pre-member service needs. Information Development and Processing include identifying potential information sources, developing information provider relationships and agreements, daily online services updating, information review and verification, document indexing for future retrieval, and maintaining data archives. |
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